Revenue Management

Ms Colleen Mani

Manager Revenue

Tel : 046 603 6015
Email: colleenmani@makana.gov.za

Valuation and calculation of rates for all properties.
Read meters (electricity and water), calculate sewerage charges, and calculate refuse charges and sundry services.
Produce and mail the monthly service accounts to consumers.
Collect all consumer service payments and attend to all consumer account-related queries.
Enforce council’s credit-control policy.
Disconnect electricity and water for arrears.
Utilise the prepayment system to collect arrears.
Upgrade and extend pay points and vending.
Set up effective customer queries and complaints procedures and systems.
Set up proper documented work procedures and systems.
Training and development of staff.