Customer Care: 080 111 6134 | Tel: +27 (0) 46 603 6111

Revenue Management

Ms Colleen Mani

Manager Revenue

Tel : 046 603 6015

Revenue Management Department

  • Valuation and calculation of rates for all properties.
  • Read meters (electricity and water), calculate sewerage charges, and calculate refuse charges and sundry services.
  • Produce and mail the monthly service accounts to consumers.
  • Collect all consumer service payments and attend to all consumer account-related queries.
  • Enforce council’s credit-control policy.
  • Disconnect electricity and water for arrears.
  • Utilise the prepayment system to collect arrears.
  • Upgrade and extend pay points and vending.
  • Set up effective customer queries and complaints procedures and systems.
  • Set up proper documented work procedures and systems.
  • Training and development of staff.