Makana Local Municipality is committed to establishing a centralised Customer Care Service, where all complaints and service delivery incidents can be reported and managed through the Customer Care Desk.

Customers will receive a reference number for each complaint or service delivery incident, which can be used to track progress and follow up until the matter is resolved and the ticket is closed.

This initiative aims to improve the delivery of basic services, ensure prompt responses to complaints, enhance accountability and transparency, and strengthen engagement between the Municipality and the community it serves.

Residents can visit the Customer Care Office at Town Hall or contact the Customer Care team using the contact details below:

Customer Care Landline: 046 603 6134
Customer Care WhatsApp: 081 032 0728

Issued by the Makana Municipality Communications Office.