The Corporate & Shared Services Directorate provides internal support services that enable Makana Local Municipality to function effectively and deliver services to the community. This directorate oversees critical organisational functions including human resources, administration, policy development, records management, and employee wellness.

Key responsibilities include:

• Human Resources Management – recruitment, employee relations, staff development, performance management, and wellness programmes.
• Corporate Administration – managing council support services, official communications, document control, and legal compliance.
• Policy Development & Compliance – maintaining municipal policies such as the Performance Management System Policy, IT policies, leave policies, training and development, and other corporate governance frameworks.
• Records & Information Management – ensuring accurate document storage, retrieval, and adherence to legislative requirements such as the Promotion of Access to Information Act (PAIA).

Corporate & Shared Services plays a central role in strengthening institutional capacity, improving organisational performance, and ensuring that all municipal departments receive the administrative and HR support needed to function efficiently.